FAQS

Frequently Asked Questions

Who is Buy Correct?

Buy correct is a trading name of UK2ME Logistics. . We are a Nigerian retailer focused on needs of family. Our goods are sourced from the most reputable stores in the world. We take exceptional care to ensure the products we sell are made to very high standards.

Our prices are significantly lower than what you would find at the local store or even other online stores.  You may wonder, "How is this possible?"  We are able to provide a very low price on quality products because:

Being online we can take advantage of the lower cost of operation.  For example, we have no expensive stores to rent, Air conditioning, Generators, Diesel etc

We source our goods direct from the biggest retailers in the world who have economies of scales and cheaper prices than some wholesalers.

We believe that if you get a good price, a good product and a good shopping experience, you will tell all your friends about us

Our customers can then be assured of buying correct goods at fantastic prices all the time

Where do you deliver to?                               

We deliver to all major cities and towns in Nigeria

How much are the cost of delivery?

The cost of delivery within Lagos is 1,000 Naira

Delivery to major cities and towns outside Lagos is 1,500 Naira

How do I make payments for my goods?

You can make payment by using the medium below

·         paying  cash directly to our bank account with GTB

·         Pay online using Interswitch  Quick Teller via online and ATM

Do you have a return policy?

At the moment we do not have a return policy but we would accept returns only when we have clearly made a mistake

How are my goods packaged?

We take extra care to pack goods in cartons and self-seal plastic bags. Our packaging meets international acceptable standards

What if my goods are damaged in transit?

All customers have 100% money back guarantee should your goods be damaged or lost in Transit.

I want to buy something but I cannot find it in your store

Our parent company (UK2ME Logistics) can help you procure what you want from the UK or America and deliver safely to you in Nigeria. Visit their website www.uk2meonline.com

Where is your office in Nigeria?

Our registered office address is 112 Funsho Williams Avenue Surulere Lagos Nigeria However; all administration and customer services enquiries are carried out by our parent company UK2ME Logistics located in the United Kingdom.

How safe is your online payments?

Online payments are processed through Interswitch   payment s which uses integrated SSL internet payment gateway technology. Payments made using Quick Teller and Web pay are secure. For further information, kindly visit www.interswitchng.com

How long does it take before I receive my goods?

Our customers residing in Lagos can receive their goods same day after payment if they come in person or by proxy to collect their goods from our warehouse. Delivery to cities and towns outside Lagos is between 2 – 4 business days.

How can I find my password?
If you have forgotten you password, you can use the password recovery function on the login screen to request a reminder.
Please note that customer services are not able to reset passwords or provide them to you

How do I cancel my order?

You can cancel your order by contacting us before your goods are dispatched.

I have e-mailed customer services, but I haven’t had a reply.

Please allow at least one working day for us to deal with your query.
You should also check the settings of your e-mail client or webmail account to make sure that our reply has not been blocked by your spam filter. To avoid this, you can add cs@buycorrect.com to your list of friends.

I’ve received the wrong products.

Should you receive a wrong product, kindly contact us immediately so that we can resolve the issue on time

What happens if the product I’ve ordered isn’t in stock? 
Our website system is designed to ensure that stock levels are always accurate, and that products ordered are available. Unfortunately, there may sometimes be errors, and occasionally products which are available from our website may be out of stock in our warehouse.
If this happens, we will only ship you any items from your order which are in stock.

Will I get a receipt?

Every order we send out will be accompanied by an itemised delivery note

Why do I need to give you an e-mail address?    
We need your e-mail address in order to send you important information about your order, including order confirmations and parcel tracking details.
If you do not provide an e-mail address, you will not be able to order.

Where is your sizing guide?

We have provided sizing guide for UK and America below